Frequently Asked Questions

Can't find what you're looking for? Contact us and we'll get back to you within 24 hours on business days.

Shipping

How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 14–28 business days depending on your location — though most orders arrive sooner than that! See our Shipping Policy for a full breakdown by region.

Do you ship internationally?

Yes, we ship worldwide. Shipping times and costs vary by destination and are calculated at checkout.

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery address and order weight. Any applicable free shipping promotions will be applied automatically.

Tracking

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Use it to follow your order in real time via our Order Tracking page.

My tracking hasn't updated. What should I do?

Tracking can take 2–3 business days to update after dispatch. If there's no movement after 5 business days, contact our support team and we'll investigate immediately.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused, in original packaging, and in resalable condition. See our full Refund & Return Policy for details.

How do I start a return?

You can initiate a return in two ways — fill out the contact form on our website, or email us directly at throttle.rider.tiktok@gmail.com with your order number and reason for return. We'll take it from there.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item. You'll be notified by email once confirmed.

Are shipping costs refunded?

Original shipping costs are non-refundable unless the return is due to a defect or our error.

Products & Compatibility

How do I know if a product fits my motorcycle?

Each product page includes a compatibility section listing supported makes, models, and years. If you're unsure, contact us before ordering and we'll confirm fitment for you.

Are your products universal fit?

Some products are universal fit, others are model-specific. Always check the compatibility section on the product page before purchasing.

Installation

Do your products come with installation instructions?

Yes. All products include installation guidelines. Additional video guides may be available on our website or TikTok page (@rideafterdark).

Do I need professional installation?

Most of our accessories are designed for straightforward DIY installation with basic tools. For complex electrical components, we recommend consulting a qualified mechanic.

Damaged Items

My item arrived damaged. What do I do?

We're sorry to hear that. Please contact us within 48 hours of delivery with your order number and clear photos of the damage. We'll arrange a replacement or full refund promptly.

Order Changes

Can I change or cancel my order after placing it?

Orders can be modified or cancelled within 12 hours of placement. After that, the order may already be in processing. Contact us as soon as possible at throttle.rider.tiktok@gmail.com.

Contact

How can I reach Throttle Rider?

Fill out the contact form on our website or email us at throttle.rider.tiktok@gmail.com. We aim to respond within 24 hours on business days. You can also reach us via DM on TikTok and Instagram (@rideafterdark).